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Steel-Line Garage Door

FREQUENTLY ASKED QUESTIONS

Check below for answers to some of the most common questions regarding our products, services and troubleshooting.
Still need help? Contact us.

OUR PRODUCTS

Our preferred brand for all of our Colorbond Roller Doors and Panel Glides is Gliderol Garage Doors. They are an Australian Owned and operated company with their manufacturing factory based in Sydney. They only use Australian Made Colorbond Steel for all their doors.

For all of our garage door motors we use only the best in Merlin Automatic Openers. All of their motors are compliant to current Australian Standards in terms of operation and safety. With market leading warranty and backup service there really is no reason why you shouldn’t choose a Merlin Automatic Opener installed by their only Authorised Elite Dealer in the Newcastle, Hunter Valley and Port Stephens Region – Macquarie Garage Doors

Yes, we can supply all types of custom made Panel Doors. All it takes is for you to ask the question about what you want and we will come back to you with a price. We use an Australian Door Manufacturer called Danmar Doors, or Delta Warringah Garage Doors depending on your requirements. Danmar Doors construct doors with a strong aluminium frame and designed with either authentic timber or the latest contemporary designs. Our Delta Custom Doors include aluminium, timber and flushmount designs to suit your home facade and desired style. Get in touch with us to discuss your options.

Yes. Once you decide to proceed we will send our installation crew out to site prior to installation, and as long as the current door passes operation tests and is suitable for fitting a new motor then we can install the motor while on site for you. As an added bonus while fitting the motor we offer a FREE service on the garage door.

Yes, we have an experienced team of commercial service and installation technicians for all types of roller shutters, industrial sheds and apartment carpark building entrances and exits. For any commercial enquiries please contact us or view our range here.

Yes, we can supply and fit all types of window security shutters. We use Blockout Shutters and Maverick Roller Products for all our new shutter installations as well as repair parts. These shutters prove to be the best in safety and privacy especially for those who have shift work or those who are security-conscious.

Unfortunately Macquarie Garage Doors are not licensed electricians, however we can contact our trusted electrician to install any powerpoints as necessary. Costs are circumstantial per job, according to where the power will be sourced from.

Macquarie Garage Doors requires a clear and safe working area. Any large household items and vehicles must be removed from the garage to ensure this clear area. Any loose items near the door would be best removed also.

SERVICING & REPAIRS

Macquarie Garage Doors can conduct repairs on all major brands and models of garage doors and motors including Gliderol, B&D, Steeline, Merlin, Grifco, Robot and Automatic Technology Australia. We can also repair older motors as long as parts are still available. Macquarie Garage Doors have eight highly trained service technicians, so call us today to have your service or repair booked in as soon as possible to minimise downtime.

Depending on your usage, we recommend having your residential garage door serviced approximately every 2 years by an experienced specialist such as Macquarie Garage Doors. This service is seen as preventative maintenance to help stop major issues building up on a garage door. This, in turn, protects your door and motor for a longer period of time. We also offer a scheduled preventative maintenance service so every 2 years we contact you to make a booking so it is one less thing for you to worry about. It’s all taken care of by Macquarie Garage Doors.

Macquarie Garage Doors recommend commercial garage doors be serviced either quarterly, half-yearly or annually, depending on the level of use. Contact us to discuss your options so that we can recommend the right option for you and your door.

Areas of service for Macquarie Garage Doors include the Newcastle, Lake Macquarie, Hunter Valley, Port Stephens and Central Coast regions. Contact us if you are located outside of these areas and we will provide a referral for you. Alternatively, we may add a travel fee to your quote.

Yes, we have an experienced gate electrician that can service your gate, replace the automation and even interface with intercoms. Any questions should be forwarded to our friendly office staff for further information.

TROUBLESHOOTING

All our Merlin Electric Operators are compliant with Australian Standards. A requirement of this Standard is that the door must have an auto reverse function so when an obstruction is met the door will automatically go into a safety reversal mode. Book regular services to ensure your door is functioning as intended.

Another option to increase safety is to have photoelectric safety beams fitted to the garage door. This is an infrared beam that shoots across the door opening and if the beam is broken or obstructed the door will not close until the opening is fully cleared and safe. Contact us today to find out how we can improve the safety features of your existing garage door or gate.

If you are having issues with remotes the first step is to check the battery inside the remote control. This is the most common issue with remotes. The next step if the battery has been replaced and the remote is still not working is to consult your owners manual to ensure the remote is correctly coded into your motor. Should this fail you will need to contact Macquarie Garage Doors so we can send an experienced serviceman to identify your remote issues or assist you over the phone. It is always best to have all your remotes with you while a serviceman is on site and to inform our office what kind of remote you have when calling.

Regular servicing by a professional garage door company such as Macquarie Garage Doors approximately every 2 years on residential homes can help prevent your garage door from making abnormal noises. This may be due to the doors moving parts becoming dry and causing extra friction and wear to your door parts. You can also conduct your own maintenance by using silicone spray on any moving parts of panel doors and also the tracks on a roller door every couple of months to ensure the door is fully lubricated and not causing unnecessary wear and tear. To book in your garage door service please contact us.

It is possible to have the coding of your garage door motor and controls deleted and reset so that only the remotes you recode back to the motor will be operational. A Macquarie Garage Doors serviceman can do this on site for you and we can service your door at the same time, as it is included in the original service fee.

This is a safety feature of the motor being activated. If the door has not been regularly serviced by a professional the door becomes heavier due to loss of tension. The force limit is reached on the motor and then the motor reacts as if there is an obstruction in the way and must auto reverse. This can be prevented by having a Macquarie Garage Doors technician complete a full service on your garage door approximately every 2 years.

When this occurs it is due to your tension spring snapping on the panel door. This is because of general wear and tear from door usage and is a common issue. In this instance it is best not to touch the door or springs and to make contact with Macquarie Garage Doors urgently to organise a spring replacement. To help avoid this situation we recommend having the door serviced regularly so the spring tension is correct and the door does not become excessively heavy. This allows the springs to operate correctly.

A couple of troubleshooting options to try are below: 

  • Ensure powerpoint is working by testing another appliance in the same power point
  • Check tension springs have not snapped
  • Check tension cables have not snapped

If any of the above occurs or you cannot see any of these issues please contact Macquarie Garage Doors immediately to book in repairs

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Three Button Remote Control C945

Three Button Mini Remote Control (Security+)
C945

Compatible with:

  • MJ3800BBU / MT800 / MT600

  • MT1000 / MT3850 / MT5580P

  • MT60P / MT60 / MT230

  • RollerAce (MR60)

  • MR600 / MR800 / MR1000

  • MJ3800 / MJ3800R

Merlin Key Operated Manual Release

Key Operated Manual Release
E1702M

Compatible with ALL Models.

Merlin Integrated Battery Backup

Integrated Battery Backup
041A6357-2

Compatible with:

  • MT3850

  • MT3850EVO

Garage Door Accessory - Standby Unit

24V EverCharge Standby Power Unit
CM475

Compatible with:

  • MRC950

  • MR850

  • MJ3800, MJ3800R

Merlin EverCharge Battery

12V EverCharge Battery Power Unit
E475M

Compatible with:

  • SilentDrive

  • OverDrive

Merlin M842S Remote

Two Button Keyring Remote Control
M842S

Compatible with:

  • 430R (2001-2007)

  • 230T (2001-2007)

Merlin M802 Remote

Two Button Remote Control
M802

Compatible with:

  • 430R (1994 – 2001)

  • 230T (1994 – 2001)

Merlin M832S Remote

Two Button Remote Control
M832S

Compatible with:

  • 430R (2001-2007)

  • 230T (2001-2007)

Wireless Wall Button - Merlin

Wireless Wall Button (Security+)
CM128

Compatible with:

  • MJ3800BBU / MT800 / MT600

  • MT1000 / MT3850 / MT5580P

  • MT60P / MT60 / MT230

  • RollerAce (MR60)

  • MR600 / MR800 / MR1000

  • MJ3800 / MJ3800R

Merlin Remote - Car Clip

Three Button Remote Control with Car Visor Clip
C943

Compatible with:

  • MJ3800BBU / MT800 / MT600

  • MT1000 / MT3850 / MT5580P

  • MT60P / MT60 / MT230

  • RollerAce (MR60)

  • MR600 / MR800 / MR1000

  • MJ3800 / MJ3800R

Merlin Wireless Keypad

Wireless Security Keypad (Security+)
C840

Compatible with:

  • MJ3800BBU / MT800 / MT600

  • MT1000 / MT3850 / MT5580P

  • MT60P / MT60 / MT230

  • RollerAce (MR60)

  • MR600 / MR800 / MR1000

  • MJ3800 / MJ3800R

Wireless Security Keypad

Wireless Security Keypad (Security+ 2.0)
E840M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Keyed Cable Release

Keyed Cable Release - Brick Fix
DMK1

Compatible with ALL Models.

Merlin Remote Control with Car Clip E940M

Single Button Remote Control with Car Visor Clip
E940M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Merlin Three Button Remote Control E943M

Three Button Remote Control with Car Visor Clip
E943M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

E945M Merlin Remote Control

Three Button Mini Remote Control
E945M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Merlin Four Button Remote E950M

Four Button Slider Remote Control
E950M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Merlin Outdoor Protector System

Outdoor Protector System (Safety IR Beams)
771ANZ

Compatible with ALL Models.

Protector System

Protector System (Safety IR Beams)
774ANZ

Compatible with ALL Models.

Merlin Battery Backup

Battery Backup 24V
M-BBU24V

Compatible with:

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Elite (MR855MYQ)

Merlin MyQ LED Light

MYQ Remote LED Light
827AU

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)**

Merlin MyQ Bundle

MYQ Connectivity Bundle
M828AU774

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)**

Merlin Wireless Wall Button

Two Button Wireless Wall Button
E138M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Keyed Cable Release - Garage Door Accessory

Keyed Cable Release - Steel Fix
CM1702

Compatible with ALL Models.

Double Brick Fixing Kit for Garage Door

Double Brick Fixing Kit
DBK2

Compatible with ALL Models.

LED Traffic Lights - Commercial Use

LED Traffic Signal
TL24

Compatible with:

  • S-Drive
  • eDrive +2.0 Operators with expansion board
Wurth Silicone Spray

Wurth Silicone Spray

Silicone spray is recommended to be used 3-4 times per year on garage door hinges, wheels and roller door tracks.

Flashing Light & Sounders Accessories

Flashing Lights & Sounders

Compatible with E-Drive.

Transmission Hardware

Transmission Hardware

Compatible with E-Drive +2.0

Garage Door Mounting Kits

Mounting Kits

Compatible with E-Drive +2.0

Key Switches

Key Switches & Push Buttons

Compatible with E-Drive +2.0

Grifco Wall Controls

E-Drive Wall Controls

Compatible with E-Drive

Grifco Monitored Safety Beams

Monitored Safety Beams
GPS15

Compatible with:

  • S-Drive
  • eDrive +2.0
Monitored Light Curtain

Monitored Light Curtain
GLCPS

Compatible with S-Drive.

E Drive Main Control Board

E-Drive Main Control Board
MCB6ED

Compatible with E-Drive.

E Drive Expansion Board

E-Drive Expansion Board
EB1 / EB1-G / EB11-GL

Compatible with E-Drive.

Transmitter Management

Transmitter Management Packs
GTM-E960G-50 / Star1000EVO / E8003

Compatible with:

  • S-Drive

  • LS-Drive

  • eDrive +2.0

Wurth Lubricant

Wurth HHS 2000 Adhesive Lubricant

Adhesive lubricant to be used on springs of panel doors only. To be applied once every six months.

B&D Garage Door TB6 Remote

B&D TB6 Remote

Compatible with:

  • Control-A-Door S SDO-3V2
  • Control-A-Door Advance SDO-2V2
  • Control-A-Door P Diamond SDO-2V2
  • Control-A-Door Prodigy SDO-2V3
TM305C Gliderol Remote

Gliderol TM-305C Remote

Compatible with:

  • Glidermatic GRD
  • Glidermatic GTS
  • Glidermatic GTS 2000
  • Glidermatic GTS Optima
  • Gliderol Stand Alone Receiver
TM390+ Gliderol Remote

Gliderol TM-390+ Remote

Compatible with:

  • Glidermatic GRD+
  • Glidermatic GTS+
  • Glidermatic GTS+ Optima
ATA PTX4 Remote

ATA PTX4
19550/19551

Compatible with:

  • GDO-2 V6
  • GDO-2 V7
  • GDO-4 V3
ATA PTX5 Remote

ATA PTX5
19555

Compatible with:

  • TrioCode 128 Garage Door Opener (Grey antenna wire)
  • TrioCode Garage Door Opener (Blue or Green Antenna wire)
ATA PTX6 Remote

ATA PTX6
61229/61228

Compatible with:

  • TrioCode 128 Garage Door Opener (Grey antenna wire)
  • TrioCode Garage Door Opener (Blue or Green Antenna wire)
FAAC XT4 Remote

FAAC XT4 Remote
XT4 433 RC

Compatible with:

  • C720

  • C721

  • C740

  • 390

  • 391

  • 413

  • 415

FAAC XT2 Remote

FAAC XT2 Remote
XT2 433 SLH LR

Compatible with:

  • C720

  • C721

  • C740

  • 390

  • 391

  • 413

  • 415

Steel-Line HT4 Remote

Steel-Line HT4 Remote
30-900-6000

Compatible with:

  • Steel-Line OL4
  • Steel-Line OL6
  • Steel-Line RD9
Steel-Line HT3 Remote

Steel-Line HT3 Remote
30-900-0705

Compatible with:

  • Steel-Line OL4
  • Steel-Line OL6
  • Steel-Line OL6.5
  • Steel-Line RD11
Merlin Premium Remote E960M

Premium+ Four Button Remote Control
E960M

Compatible with:

  • Commander Essential (MS65MYQ)
  • Commander Elite (MS105MYQ)
  • Commander Extreme (MS125MYQ)
  • SilentDrive™ Essential (MR655MYQ)
  • SilentDrive™ Elite (MR855MYQ)
  • Commander Ultimate (MJ3800MYQ)
  • Commander MyQ
  • WhisperDrive / TiltMaster / PowerAce
  • CyclonePro / OverDrive
  • SilentDrive Elite MyQ / SilentDrive BBU
  • SilentDrive Pro / QuietDrive Pro
  • WeatherDrive / MJ3800BBU
  • MT800 / MT600 / MT1000 / MT3850
  • MT5580P / MT60P / MT60 / MT230
  • RollerAce (MR60)
  • MR600 / MR800 / MR1000
  • MJ3800 / MJ3800R