Our preferred brand for all of our Colorbond Roller Doors and Panel Glides is Gliderol Garage Doors. They are an Australian Owned and operated company with their manufacturing factory based in Sydney. They only use Australian Made Colorbond Steel for all their doors.
For all of our garage door motors we use only the best in Merlin Automatic Openers. All of their motors are compliant to current Australian Standards in terms of operation and safety. With market leading warranty and backup service there really is no reason why you shouldn’t choose a Merlin Automatic Opener installed by their only Authorised Elite Dealer in the Newcastle, Hunter Valley and Port Stephens Region – Macquarie Garage Doors
Yes, we can supply all types of custom made Panel Doors. All it takes is for you to ask the question about what you want and we will come back to you with a price. We use an Australian Door Manufacturer called Danmar Doors, or Delta Warringah Garage Doors depending on your requirements. Danmar Doors construct doors with a strong aluminium frame and designed with either authentic timber or the latest contemporary designs. Our Delta Custom Doors include aluminium, timber and flushmount designs to suit your home facade and desired style. Get in touch with us to discuss your options.
Yes. Once you decide to proceed we will send our installation crew out to site prior to installation, and as long as the current door passes operation tests and is suitable for fitting a new motor then we can install the motor while on site for you. As an added bonus while fitting the motor we offer a FREE service on the garage door.
Yes, we can supply and fit all types of window security shutters. We use Blockout Shutters and Maverick Roller Products for all our new shutter installations as well as repair parts. These shutters prove to be the best in safety and privacy especially for those who have shift work or those who are security-conscious.
Unfortunately Macquarie Garage Doors are not licensed electricians, however we can contact our trusted electrician to install any powerpoints as necessary. Costs are circumstantial per job, according to where the power will be sourced from.
The day has arrived for my garage door to be installed. What do I need to do beforehand to prepare for the arrival of the installation crew?
Macquarie Garage Doors requires a clear and safe working area. Any large household items and vehicles must be removed from the garage to ensure this clear area. Any loose items near the door would be best removed also.
SERVICING & REPAIRS
Macquarie Garage Doors can conduct repairs on all major brands and models of garage doors and motors including Gliderol, B&D, Steeline, Merlin, Grifco, Robot and Automatic Technology Australia. We can also repair older motors as long as parts are still available. Macquarie Garage Doors have eight highly trained service technicians, so call us today to have your service or repair booked in as soon as possible to minimise downtime.
Depending on your usage, we recommend having your residential garage door serviced approximately every 2 years by an experienced specialist such as Macquarie Garage Doors. This service is seen as preventative maintenance to help stop major issues building up on a garage door. This, in turn, protects your door and motor for a longer period of time. We also offer a scheduled preventative maintenance service so every 2 years we contact you to make a booking so it is one less thing for you to worry about. It’s all taken care of by Macquarie Garage Doors.
Macquarie Garage Doors recommend commercial garage doors be serviced either quarterly, half-yearly or annually, depending on the level of use. Contact us to discuss your options so that we can recommend the right option for you and your door.
Areas of service for Macquarie Garage Doors include the Newcastle, Lake Macquarie, Hunter Valley, Port Stephens and Central Coast regions. Contact us if you are located outside of these areas and we will provide a referral for you. Alternatively, we may add a travel fee to your quote.
Yes, we have an experienced gate electrician that can service your gate, replace the automation and even interface with intercoms. Any questions should be forwarded to our friendly office staff for further information.
All our Merlin Electric Operators are compliant with Australian Standards. A requirement of this Standard is that the door must have an auto reverse function so when an obstruction is met the door will automatically go into a safety reversal mode. Book regular services to ensure your door is functioning as intended.
Another option to increase safety is to have photoelectric safety beams fitted to the garage door. This is an infrared beam that shoots across the door opening and if the beam is broken or obstructed the door will not close until the opening is fully cleared and safe. Contact us today to find out how we can improve the safety features of your existing garage door or gate.
If you are having issues with remotes the first step is to check the battery inside the remote control. This is the most common issue with remotes. The next step if the battery has been replaced and the remote is still not working is to consult your owners manual to ensure the remote is correctly coded into your motor. Should this fail you will need to contact Macquarie Garage Doors so we can send an experienced serviceman to identify your remote issues or assist you over the phone. It is always best to have all your remotes with you while a serviceman is on site and to inform our office what kind of remote you have when calling.
Regular servicing by a professional garage door company such as Macquarie Garage Doors approximately every 2 years on residential homes can help prevent your garage door from making abnormal noises. This may be due to the doors moving parts becoming dry and causing extra friction and wear to your door parts. You can also conduct your own maintenance by using silicone spray on any moving parts of panel doors and also the tracks on a roller door every couple of months to ensure the door is fully lubricated and not causing unnecessary wear and tear. To book in your garage door service please contact us.
It is possible to have the coding of your garage door motor and controls deleted and reset so that only the remotes you recode back to the motor will be operational. A Macquarie Garage Doors serviceman can do this on site for you and we can service your door at the same time, as it is included in the original service fee.
This is a safety feature of the motor being activated. If the door has not been regularly serviced by a professional the door becomes heavier due to loss of tension. The force limit is reached on the motor and then the motor reacts as if there is an obstruction in the way and must auto reverse. This can be prevented by having a Macquarie Garage Doors technician complete a full service on your garage door approximately every 2 years.
When this occurs it is due to your tension spring snapping on the panel door. This is because of general wear and tear from door usage and is a common issue. In this instance it is best not to touch the door or springs and to make contact with Macquarie Garage Doors urgently to organise a spring replacement. To help avoid this situation we recommend having the door serviced regularly so the spring tension is correct and the door does not become excessively heavy. This allows the springs to operate correctly.
A couple of troubleshooting options to try are below:
- Ensure powerpoint is working by testing another appliance in the same power point
- Check tension springs have not snapped
- Check tension cables have not snapped
If any of the above occurs or you cannot see any of these issues please contact Macquarie Garage Doors immediately to book in repairs