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Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Swing Gate Stop (Bolted)
002A2334

Compatible with:

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Keyed Cable Release

Keyed Cable Release - Brick Fix
DMK1

Compatible with ALL Models.

TM305C Gliderol Remote

Gliderol TM-305C Remote

Compatible with:

  • Glidermatic GRD
  • Glidermatic GTS
  • Glidermatic GTS 2000
  • Glidermatic GTS Optima
  • Gliderol Stand Alone Receiver
TM390+ Gliderol Remote

Gliderol TM-390+ Remote

Compatible with:

  • Glidermatic GRD+
  • Glidermatic GTS+
  • Glidermatic GTS+ Optima
ATA PTX4 Remote

ATA PTX4
19550/19551

Compatible with:

  • GDO-2 V6
  • GDO-2 V7
  • GDO-4 V3
ATA PTX5 Remote

ATA PTX5
19555

Compatible with:

  • TrioCode 128 Garage Door Opener (Grey antenna wire)
  • TrioCode Garage Door Opener (Blue or Green Antenna wire)
ATA PTX6 Remote

ATA PTX6
61229/61228

Compatible with:

  • TrioCode 128 Garage Door Opener (Grey antenna wire)
  • TrioCode Garage Door Opener (Blue or Green Antenna wire)
FAAC XT4 Remote

FAAC XT4 Remote
XT4 433 RC

Compatible with:

  • C720

  • C721

  • C740

  • 390

  • 391

  • 413

  • 415

FAAC XT2 Remote

FAAC XT2 Remote
XT2 433 SLH LR

Compatible with:

  • C720

  • C721

  • C740

  • 390

  • 391

  • 413

  • 415

Steel-Line HT4 Remote

Steel-Line HT4 Remote
30-900-6000

Compatible with:

  • Steel-Line OL4
  • Steel-Line OL6
  • Steel-Line RD9
Steel-Line HT3 Remote

Steel-Line HT3 Remote
30-900-0705

Compatible with:

  • Steel-Line OL4
  • Steel-Line OL6
  • Steel-Line OL6.5
  • Steel-Line RD11
Double Brick Fixing Kit for Garage Door

Double Brick Fixing Kit
DBK2

Compatible with ALL Models.

Keyed Cable Release - Garage Door Accessory

Keyed Cable Release - Steel Fix
CM1702

Compatible with ALL Models.

Wurth Lubricant

Wurth HHS 2000 Adhesive Lubricant

Adhesive lubricant to be used on springs of panel doors only. To be applied once every six months.

Merlin Key Operated Manual Release

Key Operated Manual Release
E1702M

Compatible with ALL Models.

Merlin Integrated Battery Backup

Integrated Battery Backup
041A6357-2

Compatible with:

  • MT3850

  • MT3850EVO

Garage Door Accessory - Standby Unit

24V EverCharge Standby Power Unit
CM475

Compatible with:

  • MRC950

  • MR850

  • MJ3800, MJ3800R

Merlin EverCharge Battery

12V EverCharge Battery Power Unit
E475M

Compatible with:

  • SilentDrive

  • OverDrive

Merlin M842S Remote

Two Button Keyring Remote Control
M842S

Compatible with:

  • 430R (2001-2007)

  • 230T (2001-2007)

Merlin M802 Remote

Two Button Remote Control
M802

Compatible with:

  • 430R (1994 – 2001)

  • 230T (1994 – 2001)

Wireless Security Keypad

Wireless Security Keypad (Security+ 2.0)
E840M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Merlin Outdoor Protector System

Outdoor Protector System (Safety IR Beams)
771ANZ

Compatible with ALL Models.

Protector System

Protector System (Safety IR Beams)
774ANZ

Compatible with ALL Models.

Merlin Battery Backup

Battery Backup 24V
M-BBU24V

Compatible with:

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Elite (MR855MYQ)

Merlin MyQ LED Light

MYQ Remote LED Light
827AU

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)**

Merlin MyQ Bundle

MYQ Connectivity Bundle
M828AU774

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)**

B&D Garage Door TB6 Remote

B&D TB6 Remote

Compatible with:

  • Control-A-Door S SDO-3V2
  • Control-A-Door Advance SDO-2V2
  • Control-A-Door P Diamond SDO-2V2
  • Control-A-Door Prodigy SDO-2V3
Wurth Silicone Spray

Wurth Silicone Spray

Silicone spray is recommended to be used 3-4 times per year on garage door hinges, wheels and roller door tracks.

Swing Gate Stop (Centre)
002A2333

Compatible with:

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK 

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Merlin Four Button Remote with Car Visor
(Security+ 2.0 & Security+) E964M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Merlin Wireless Security Keypad
E850M

Compatible with:

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Four Button Car Visor Remote Control
E964M

Compatible with:

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Merlin Four Button Remote Control
E970M

Compatible with:

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Four Button Remote Control
E960G

Compatible with:

  • Grifco LG Drive

Monitored Safety Beams
GPS15

Compatible with:

  • Grifco LG Drive

1m Rack
MGSRACK

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

Slide Gate Stop
002A2332

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

Mag-Lock
MG1300AU

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

E-Lock
600024

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Wireless Security Keypad
E850G

Compatible with:

  • Grifco LG Drive

Battery Backup
MGBBU

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Gate myQ Connectivity Bundle
M828AU772

Compatible with:

  • Grifco LG Drive

  • Merlin Slide 600 MGS

  • Merlin Swing A 200 MGADK

  • Merlin Swing A 200 MGASK

  • Merlin Swing L 300 MGLXDK

  • Merlin Swing L 300 MGLXSK

Merlin Four Button Wireless Wall Mount Remote
(Security+ 2.0 & Security+) E148M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

Transmitter Management

Transmitter Management Packs
GTM-E960G-50 / Star1000EVO / E8003

Compatible with:

  • S-Drive

  • LS-Drive

  • eDrive +2.0

Merlin Four Button Remote Control
(Security+ 2.0 & Security+) E970M

Compatible with:

  • Commander Essential (MS65MYQ)

  • Commander Elite (MS105MYQ)

  • Commander Extreme (MS125MYQ)

  • SilentDrive™ Essential (MR655MYQ)

  • SilentDrive™ Elite (MR855MYQ)

  • Commander Ultimate (MJ3800MYQ)

  • Commander MyQ / WhisperDrive

  • TiltMaster / PowerAce / CyclonePro

  • OverDrive / SilentDrive Elite MyQ

  • SilentDrive BBU / SilentDrive Pro

  • QuietDrive Pro / WeatherDrive

GALLERY
COMING SOON

This exciting feature is coming soon.

Stay tuned and follow us on Instagram or Facebook to see an announcement when it’s live!

LED Traffic Lights - Commercial Use

LED Traffic Signal
TL24

Compatible with:

  • S-Drive
  • eDrive +2.0 Operators with expansion board
Flashing Light & Sounders Accessories

Flashing Lights & Sounders

Compatible with E-Drive.

Transmission Hardware

Transmission Hardware

Compatible with E-Drive +2.0

Garage Door Mounting Kits

Mounting Kits

Compatible with E-Drive +2.0

Key Switches

Key Switches & Push Buttons

Compatible with E-Drive +2.0

Grifco Wall Controls

E-Drive Wall Controls

Compatible with E-Drive

Grifco Monitored Safety Beams

Monitored Safety Beams
GPS15

Compatible with:

  • S-Drive
  • eDrive +2.0
Monitored Light Curtain

Monitored Light Curtain
GLCPS

Compatible with S-Drive.

E Drive Main Control Board

E-Drive Main Control Board
MCB6ED

Compatible with E-Drive.

E Drive Expansion Board

E-Drive Expansion Board
EB1 / EB1-G / EB11-GL

Compatible with E-Drive.

Merlin Premium Remote E960M

Premium+ Four Button Remote Control
E960M

Compatible with:

  • Commander Essential (MS65MYQ)
  • Commander Elite (MS105MYQ)
  • Commander Extreme (MS125MYQ)
  • SilentDrive™ Essential (MR655MYQ)
  • SilentDrive™ Elite (MR855MYQ)
  • Commander Ultimate (MJ3800MYQ)
  • Commander MyQ
  • WhisperDrive / TiltMaster / PowerAce
  • CyclonePro / OverDrive
  • SilentDrive Elite MyQ / SilentDrive BBU
  • SilentDrive Pro / QuietDrive Pro
  • WeatherDrive / MJ3800BBU
  • MT800 / MT600 / MT1000 / MT3850
  • MT5580P / MT60P / MT60 / MT230
  • RollerAce (MR60)
  • MR600 / MR800 / MR1000
  • MJ3800 / MJ3800R